Ever since the 1800s, the Swiss watch industry has dominated, and today Swiss watches are synonymous with luxury and prestige. But can the Swiss watchmaking industry survive?
Artificial intelligence (AI) can help the luxury watch industry remain relevant.
The power of artificial intelligence (AI) to drive intelligent marketing has begun to evolve the watch industry as we know it. Emotional Analytics (EMO), a start-up based in Singapore for instance, uses artificial intelligence to group data from billions of social content updates into topics of interest by mapping out the emotional engagement with each topic.
This insight can help ensure data-driven growth for industry players. For example, EMO recently studied new watch brands with a price point below $500. This revealed some very interesting insights that watch brands can capitalise on to ensure they are creating watches that people really want. For example; people have a strong preference for Swiss automatic watches, like diving, pilot, and dress watches; they prefer 42mm watches or small 38mm watches and have a neutral opinion about 40mm watches; nato and rubber straps are the most popular; and the most popular colours are blue and black. This kind of insight can help reduce the risks when launching a new watch, and enables a brand to combine innovation with design aspects that consumers want.
Baselworld has long been the most important event of the industry’s calendar, and while I enjoyed its palpable and passionate energy in March, many independent watch brands are choosing to forego the show altogether in favour of investing in contemporary online marketing channels. Exhibitions need to embrace the future and new technology if they are to remain relevant and attract the visitors that will make the cost of exhibiting worthwhile. Baselworld unfortunately is not the only industry player which can offer behind-the-scenes access to new watch innovations and releases. Social media influencers, for instance, can target millions of people in a way that can be tracked and analyzed for impressions, engagement, and efficiency. Therefore, Baselworld must now reconcile its iconic existence connecting passionate collectors and watchmakers with novel forms of marketing and technology.
For instance, Baselworld might consider live streaming more of its sessions, or enabling exhibiting watch brands to host sponsored webinars for global audiences. More and more conferences are selling to an online audience as well as the offline visitors. Issues of time, the impact of travel on the environment, and the cost of visiting are all eroding visitor numbers, but an event can still be a huge success if it embraces the online world; opening up to virtual visitors from across the globe. Leveraging AI and new innovations in communications technology, Baselworld can ensure its offline event generates a wealth of digital data. In so doing, Baselworld may be able to offer independent brands actionable insights from one of the most valuable microcosms of the watch industry.
Technology has transformed what collectors want from a watch, or has it?
The release of the Apple watch, and the many other designs that have followed suit, has revolutionized watchmaking for the first time in centuries. With ever-increasing demands on our schedules, millions of consumers are investing in the convenience of having a mini-computer strapped to their wrist. Why would you wear a watch that can only tell the time when a smartwatch can answer your calls, text your friends and track your fitness goals?
And yet for traditional and new watch collecting aficionados, a smart watch is the equivalent of a factory van to an exotic car collector – it misses the point entirely. Even watches that integrate traditional craftsmanship with the functionality of digital technology will fail to capture the attention of true collectors. The love affair with Swiss-made mechanical watches is one that can be passed on from generation to generation, with quality that will last a lifetime.
And thus, classical watchmakers have an opportunity to capitalize on and appeal to an emerging market of watch collectors: a generation that grew up with technology and rejects its omnipresence. As the popularity of mindfulness activities such as yoga and meditation peak, so too do the low-tech, slow tech, neo-luddite and tech-free movements. A growing swathe of people reject wearables that ‘ping’ us away from the present moment. Time is a treasure, and while a watch can keep time, it shouldn’t control it.
Although collectors may stick to Swiss-made classical models, consumers have come to expect a curated, technology-driven discovery and buying experience. For example, a magazine advert can now include augmented reality (AR) links, which mean if you put your phone over a photo, an immersive video about the watch can begin to play. At CuleM, we have developed an app called Try OnCuleM, so that users can try on all the watches in our first World GMT Collection from their desk or dining room table. By utilising new technologies watchmakers can reach new, wider audiences, and can help consumers ‘try on’ a watch – even if they are nowhere near a retail outlet. This can lead to increased sales and help a traditional brand reach a tech-savvy audience.
Luxury watch brands committed to innovation will drive future demand.
Season after season, classical watchmakers release a new edition of a vintage watch – “best-selling vintage watches reimagined.” However, mature brands can no longer afford to play it safe as independent watchmakers like Akrivia and Singer Reimagined challenge the likes of Rolex and Omega.
While the Swiss watchmaking industry is full of staggeringly creative and talented people, they often work for organisations driven by the bottom line and relying on their reputation and heritage – not their innovation. I believe that an overreliance on profits translates into lost creativity and a tired routine of re-releasing best-selling models.
Unlike the technology industry, where Google for example encourages its employees to focus 20% of their time on side projects, traditional Swiss watch brands lack novel curiosity and innovation. For watchmaking talent, even a few hours a week focused on creativity and lateral thinking can lead to the uncovering of new and innovative designs that can transform a brand, and its earnings.
Watch brands that seize the opportunity to make the ideas of the past relevant in the 21st century are more likely to cement their place in the industry and its future. For instance, I worked with veteran designer Damien Ummel to challenge and evolve the design standards of a standard GMT travel watch. CuleM’s inaugural GMT World Timers solve the historical inaccuracy of travel watches for the first time, and display the correct time in 24 time zones – an essential feature for the globetrotters of our generation. By looking to the future, rather than to the past, the watch industry has an opportunity both to remain relevant and to reach new consumers. By constantly looking backwards at design, it will fail to achieve either.
Luxury watch collecting is now an investment within reach.
Luxury watches combine high-end Swiss craftsmanship and timeless design into a desirable object that will stay with collectors for decades to come.
These timepieces have an implied cost, however. Although price points for Swiss-made automatic watches can exceed 100,000 euros, watch collecting is no longer an investment beyond reach. Advancements in manufacturing and factory-direct retail business models have opened up luxury watch collecting to new markets.
These business model innovations are not about cutting costs or quality – it’s about finding new, innovative ways to sell direct to the customer, eliminating traditional retail outlets with large mark-ups, and delivering the savings to the customer.
For example, at Culem we looked at how to cut out the retailer and sell direct from the factory and thus launched on Kickstarter. We did this because we wanted to ensure that everyone, not just those with six-figure salaries, had access to the ultimate Swiss-made luxury GMT World Timer, and so we could build a global community of watch collectors and world travelers.
By looking at innovative ways to connect with customers, and reduce costs without compromising on design and quality, there is an opportunity for start-up brands to create another tier in the watch collector market, attracting new buyers with a slightly lower price-point.
Ultra-high-end watches, like Vacheron Constantin or Laurent Ferrier, will always have their place, but micro-brands in the 2,000 to 5,000 euro retail price point will be fierce competitors as consumers seek value, relevance, and a contrast to the status quo.
ABOUT THE AUTHOR
Matthew Cule is a passionate collector of watches and founder of CuleM Watches, an independent luxury travel watch brand. Culem’s World GMT collection of Swiss made dual time ,automatic watches are designed for people who love to travel. Culem believes there is nothing more meaningful and amazing than travel – and no object more special than a watch, so each watch is a masterpiece, a work of art and the perfect travel companion.